DOHA, Qatar – Qatar Airways has announced that it will offer passengers unlimited date
changes and fee-free refunds for all tickets issued before 30 April 2021 for travel
completed by 31 December 2021.* The airline’s latest enhancement to its industry-
leading flexible booking policy has been designed to continue providing customers with
peace of mind that they can change their plans with ease.
The airline is also making the option to exchange tickets for a travel voucher with 10%
additional value a permanent feature for all customers booking travel via
qatarairways.com. The process for redeeming a travel voucher is quick and easy –
passengers apply online and receive the voucher within 48 hours.
Qatar Airways Group Chief Executive, His Excellency Mr. Akbar Al Baker, said:
“Throughout 2020, we have provided customers the ability to modify travel without
penalties as a result of the disruption to global travel caused by COVID-19. As we look
forward to the possibilities of travelling again next year, Qatar Airways will continue to be
by our passengers’ side, offering continued flexibility throughout 2021 as the airline they
can rely on.”
The national carrier of the State of Qatar continues to rebuild its network, which currently
stands at over 100 destinations increasing to 126 by March 2021. With more frequencies
being added to key hubs, Qatar Airways offers unrivalled connectivity to passengers,
making it easy for them to change their travel dates or destination if they need to. Qatar
Airways also remains committed to honouring passenger refunds, paying out over USD
$1.65 billion since March 2020.
When travelling with Qatar Airways in 2021, passengers can expect the highest levels of
safety throughout their journey. The airline’s onboard safety measures include the
provision of Personal Protective Equipment (PPE) for cabin crew and a complimentary
protective kit and disposable face shields for passengers.
Business Class passengers on aircraft equipped with Qsuite can enjoy the enhanced
privacy this award-winning business seat provides, including sliding privacy partitions and
the option to use a ‘Do Not Disturb (DND)’ indicator. Qsuite is available on flights to more
than 30 destinations including Frankfurt, Kuala Lumpur, London and New York. For full
details of all the measures that have been implemented onboard and at HIA, please
visit qatarairways.com/safety .
*Date and destination changes are offered within the same booking class. Fare rules
apply. For full terms and conditions visit qatarairways.com/Flexibility.
Notes to Editors:
About Qatar Airways:
A multiple award-winning airline, Qatar Airways was named ‘World’s Best Airline’ by the
2019 World Airline Awards, managed by international air transport rating organisation
Skytrax. It was also named ‘Best Airline in the Middle East’, ‘World’s Best Business Class’
and ‘Best Business Class Seat’, in recognition of its ground-breaking Business Class
experience, Qsuite. Qatar Airways is the only airline to have been awarded the coveted
“Skytrax Airline of the Year” title, which is recognised as the pinnacle of excellence in the
airline industry, five times.
Hamad International Airport (HIA), the airline’s home and hub, was recently ranked
“Third Best Airport in the World”, among 550 airports worldwide, by the SKYTRAX World
Airport Awards 2020. Rising from fourth position in 2019 to third in 2020, HIA has been
steadily rising in the ‘World's Best Airports’ rankings since the start of its operations in
2014. In addition, HIA was voted the ‘Best Airport in the Middle East’ for the sixth year in
a row and ‘Best Staff Service in the Middle East’ for the fifth year in a row.
Qsuite, a patented Qatar Airways product, features the industry’s first-ever double bed in
Business Class, as well as privacy panels that stow away, allowing passengers in
adjoining seats to create their own private room, a first of its kind in the industry.
Qatar Airways was the first Gulf carrier to join global airline alliance oneworld, enabling
its passengers to benefit from more than 1,000 airports in more than 160 countries, with
14,250 daily departures.
Oryx One, Qatar Airways’ in-flight entertainment system offers passengers up to 4,000
entertainment options from the latest blockbuster movies, TV box sets, music, games and
much more. Passengers flying on Qatar Airways flights served by its B787, B777, A350,
A380, A319 and select A320 and A330 aircraft can also stay in touch with their friends
and family around the world by using the award-winning airline’s on-board Wi-Fi and GSM
Qatar Airways proudly supports a range of exciting international and local initiatives
dedicated to enriching the global community that it serves. Qatar Airways, the official
FIFA partner, is the official sponsor of many top-level sporting events, including the FIFA
World Cup Qatar 2022 TM , reflecting the values of sports as a means of bringing people
together, something at the core of the airline’s own brand message - Going Places
Qatar Airways Cargo, one of the world’s leading international air cargo carriers, serves
more than 60 freighter destinations worldwide via its world-class Doha hub and also
delivers freight in the belly-hold of passenger aircraft to an extensive global network. The
Qatar Airways Cargo fleet includes two Boeing 747-8 freighters, 21 Boeing 777 freighters
and four Airbus A330 freighters.
Qatar Executive is the private jet charter division of Qatar Airways Group. Luxury jet
services are available for worldwide charter on board the operator’s wholly-owned
business jet fleet. Qatar Executive is the launch customer for Gulfstream’s G700, the
world’s first commercial service operator of the Gulfstream G500 and largest commercial
operator of the G650ER worldwide. Qatar Executive's service portfolio also includes
aircraft management, maintenance and Fixed Based Operator services.